Terms of Service
Welcome to Immersive Esports. These Terms of Service (“Terms”) govern your use of our racing simulator rental services in the United Arab Emirates. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not use our services.
Service Description
Immersive Esports provides state-of-the-art racing simulator rentals for entertainment and training purposes. Our services include:
High-fidelity racing simulators
Virtual reality (VR) enhanced experiences
Multiplayer racing events
Professional racing instruction
Corporate team-building packages
User Eligibility
Users must be at least 18 years old to rent our simulators independently. Minors aged 12-17 may use the simulators under adult supervision with signed parental consent. Children under 12 may use specially designed junior simulators with parental supervision. Immersive Esports reserves the right to refuse service to anyone for any reason.
Booking and Payment
Reservations can be made online through our website, via phone, or in person at our locations. A deposit is required at the time of booking to secure your reservation. We accept major credit cards, debit cards, and other payment methods including Apple Pay. Prices are subject to change without notice. The price at the time of booking will be honored. Special rates may apply for group bookings, events, or promotional periods.
Cancellation and Refund Policy
No-shows or cancellations after the scheduled start time will be charged the full amount. Refunds, when applicable, will be processed within 5-10 business days.
Use of Equipment
Users must attend a mandatory safety briefing before using the simulators. All safety instructions provided by staff must be followed at all times. Any damage caused by misuse or negligence will be charged to the user at full repair or replacement cost. Food and drinks are strictly prohibited in the simulator area. Users must not attempt to modify, repair, or tamper with the equipment in any way.
Health and Safety
Users with certain medical conditions (e.g., epilepsy, heart conditions, pregnancy, motion sickness) should consult a doctor before use. Immersive Esports is not responsible for any health issues arising from simulator use. Users must inform staff of any relevant health conditions before use. In case of discomfort during use, users should stop immediately and inform staff.
Liability and Waiver
Users participate at their own risk and will be required to sign a waiver before using our services. Immersive Esports is not liable for any injuries, accidents, or personal property damage sustained while using our facilities or simulators. Users agree to indemnify Immersive Esports against any claims arising from their use of our services.
Intellectual Property
All content on our website, marketing materials, and simulators is the property of Immersive Esports or used with permission. Users may not reproduce, distribute, or create derivative works from this content without explicit authorization. Any user-generated content (e.g., race recordings, photos) may be used by Immersive Esports for promotional purposes unless explicitly opted out.
Privacy Policy
We collect and use personal information as described in our separate Privacy Policy. By using our services, you consent to our data practices as outlined in the Privacy Policy.
Code of Conduct
Users must behave in a respectful and appropriate manner towards staff and other users. Abusive language, harassment, or disruptive behavior will not be tolerated and may result in immediate expulsion without refund. No alcohol or drugs are permitted on the premises. Users suspected of being under the influence will be denied service.
Modifications to Service and Terms
Immersive Esports reserves the right to modify or discontinue our services at any time without notice. We may update these Terms of Service at any time. Continued use of our services after any changes constitutes acceptance of the new Terms.
Dispute Resolution
Any disputes arising from these Terms or use of our services will first be attempted to be resolved through informal negotiation. If informal resolution is not possible, disputes shall be settled by binding arbitration in Dubai, UAE.
Governing Law
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any legal action against Immersive Esports must be filed in the courts of Dubai, UAE.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.
Contact Information
93-94 Avenues
Umm Suqeim Street
Al Barsha 2
Dubai
UAE
Opening Times
Mon-Tue: closed
Wed-Thurs: 2pm-10pm
Fri-Sun: 10am-1am
By using the services provided by Immersive Esports, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.